Membership in the Grand Vacations Savings Plan Program (the “Program”) entitles participants (“Members”) to save for and receive a Resort Week, as defined herein, and receive and/or purchase the travel benefits and other related services comprising the Program (the “Program Benefits”) on a non-exclusive basis for a period of twelve (12) months following enrollment (“Membership”), subject to a Member’s right to renew the Membership as set forth herein. The Program Benefits shall be further described, and are subject to, the terms and conditions contained herein, on the program website at www.gograndvacations.com (“Program Website”), and in such other materials as may be provided to Members from time to time, all of which shall be deemed to be incorporated herein (collectively the “Program Materials”). Please refer to the Program Website for the most current and complete terms and conditions of Membership.
The Program is owned, operated and administered by Grand Incentives, Inc., a licensed and bonded Florida Seller of Travel: Reg. No. ST36512. Grand Incentives is located at 7560 Commerce Court, Sarasota, FL 34243. Grand Incentives is also referred to herein as “we”, “us”, “our”, “GI”, and any Member is also referred to herein as “you” or “your”. By signing the front page of this form, you are acknowledging that you have read, understand, and agree to be bound by these terms and conditions (“Agreement”). We urge you to review these terms and conditions carefully before signing.
Program Benefits: Membership in the Program entitles you to the following Program Benefits:
A. Savings Plan Account Benefits:
Upon fully funding your savings plan, equal to twelve (12) monthly payments made by Member to GI based on your chosen participation level (“Savings Plan”), and held in an escrow account for you (“Savings Plan Account”) you become eligible for a one-week resort condominium stay (“Resort Week”) wherein the destination, number of bedrooms, and additional incentives that will be provided, are based on your level of Membership, as follows:
Silver Plan Members:
A one (1) week stay in a one (1) bedroom resort condominium unit at a Silver Plan Location, defined below, available at time of reservation (as defined on the Website) within the contiguous United States (i.e., excluding AK and HI); plus one (1) Three-Day/Two Night Getaway Vacation.
Gold Plan Members:
A one (1) week stay in a two (2) bedroom resort condominium unit at a Gold Plan Location, defined below, available at time of reservation (as defined on the Website) within the contiguous United States (i.e., excluding AK and HI); plus one (1) Five Day/Four Night Cancun/Bahamas Getaway, and one (1) $100 GrandAir Card.
Platinum Plan Members:
A one (1) week stay in your choice of either (a) two one (1) bedroom resort condominium units; or (b) one, two (2) bedroom resort condominium unit at a Platinum Plan Location, defined below, available at time of reservation (as defined on the Website), plus two (2) Three-Day/Two Getaway Vacations, one (1) Five Day/Four Night Cancun/Bahamas Getaway, and one (1) $500 GrandAir Card.
Silver Plan Locations, Gold Plan Locations, and Platinum Plan locations are detailed in the Member Terms section of the Program Website.
B. Travel & Entertainment Membership Benefits:
(i) Discounted reservations for resorts, hotel accommodations, and cruises;
(ii) discounts on golf, restaurants, and other retail and leisure establishments;
(iii) discount car rentals, (iv) travel concierge program,
(v) 24 hour access to the Program Website and;
(iv) such other unlimited ongoing vacation travel related services, discounts, and benefits as may be made available through the Program Website from time to time.
Members are entitled to receive all Program Benefits, other than the Resort Week(s), upon payment of the Annual Enrollment Fee. Program Benefits, including the Resort Week(s), do not include food, beverages, gratuities, transportation, or service charges for amenities, use fees, or incidental expenses, taxes or fees to any government, city, or municipality for the use or receipt of any Program Benefit. You and your traveling guest(s) are responsible for all personal charges at the resort, and any utility surcharge or other permissible charges imposed by the resort, applicable taxes, as well as any damage, loss, or theft to the resort accommodations and facilities that are caused by negligence from you or your guest(s). There are no pets allowed, and Resort Weeks are subject to unit occupancy restrictions imposed by the applicable resort. GI may assign all or any part of its/their right, title and interest under this Agreement to a third party as it may determine, including, without limitation, the right of assignment to an alternative supplier/fulfiller of the Program Benefits to be provided hereunder; provided that no such assignment shall materially and adversely affect any rights of Member to receive the Program Benefits. Upon any assignment to a third party, GI shall be completely released from all duties, claims, demands, or causes of action arising from or relating to your Membership and/or this Agreement occurring after the date of such assignment. We reserve the right to eliminate, add, change, and substitute Program Benefits and participating vendors without notice to you.
Program Costs: As a Member, you are responsible for the following program costs:
Savings Plan Monthly Deposits:
Members are obligated to fund their Membership by paying twelve (12) monthly deposits each Program Year, as defined herein, in an amount determined by the Savings Plan you have selected (“Monthly Deposit(s)”) as follows: Silver Plan: $59.00 per Monthly Deposit; Gold Plan: $79.00 per Monthly Deposit; Platinum Plan: $99.00 per Monthly Deposit. Monthly Deposits will be funded for the term of your Membership in the Program by the billing source authorized by you and your employer at the time of your enrollment and each renewal term thereafter. The sum of twelve (12) monthly deposits shall be defined as “Total Program Expense”.
Annual Enrollment Fee:
Included in the Total Program Expense is an annual enrollment fee, defined as follows: Silver and Gold Plans: $79.00 per Program Year; and Platinum Plan: $99.00 per Program Year, as defined below (“Annual Enrollment Fee”). The Annual Enrollment Fee is due upon enrollment in the Program and upon renewal each Program Year thereafter. The Gold and Platinum Plan Annual Enrollment Fee will be withheld from the first Monthly Deposit in the enrollment year, and in each renewal year thereafter. The Silver Plan Annual Enrollment Fee will be withheld $59.00 from the first Monthly Deposit, and $20.00 from the second Monthly Deposit in the enrollment year, and in each renewal year thereafter.
Upon payment of twelve (12) Monthly Deposits, (less the Annual Enrollment Fee), you will have fully funded your Savings Plan (“Savings Plan Funding”), whereupon the funds necessary to process your Resort Week will be available in your Savings Plan Account for redemption of your Resort Week.
Membership Term and Renewal:
Your Membership is effective for an initial period of twelve (12) months following your Membership enrollment date, which shall be defined as the date you signed this Agreement (“Enrollment Date”). Provided the Program Benefits are still being offered, and unless you notify us that you wish to terminate this Agreement and cancel your Membership by following the Membership cancellation terms contained herein, GI shall provide you with a renewal notice approximately thirty (30) days prior to expiration of the initial term, or any new term, as defined herein, pursuant to which you may voluntarily renew the Membership for an additional twelve (12) month period (any such additional period is a “New Term” and collectively an “Enrollment Date” and a “New Term” are referred to as a “Program Year”) by payment to GI of the then-applicable Annual Enrollment Fee and the execution and delivery to GI of such documentation as may be required in its sole discretion. Unless GI receives notice of cancellation of your Membership, through the cancellation provisions contained within the renewal notice, your Membership will be automatically renewed on the one-year anniversary of your Enrollment Date. Your Membership, and receipt of the Program Benefits during any New Term(s) shall be governed by the terms and conditions as may then be in effect. Upon renewal, Monthly Deposits will continue to automatically be charged to the billing source authorized by you and your employer at the time of initial enrollment (unless you elect in writing to make a change at the time of renewal), according to the original Savings Plan that you enrolled in, and your Membership will continue with full Membership rights and privileges. The Annual Enrollment Fee shall be deducted from the Monthly Savings Plan Deposit(s) as set forth above. The Annual Enrollment Fee and Monthly Savings Plan Deposit payable in each New Term shall be in the amount determined by GI in its sole discretion, provided that such amounts shall not increase by more than twenty-five percent (25%) annually.
Savings Plan Account Status/Account Access:
You will have access through the Program Website to view the status of your Savings Plan Account; specifically, the accumulated amount of travel dollars in your Account, as well as your monthly account activity. You hereby consent to our access of your account information and related records as necessary to provide your Membership Benefits, and to investigate complaints and other allegations or abuse. We will notify you via email, as the primary Member, when you have fully funded your Savings Plan Account, and are eligible for redemption of your Resort Week. You authorize GI to communicate with you via U.S. mail, electronic mail, and telephone, and consent to the use of your personal information by us and/or our third party providers and distributors in accordance with the terms and conditions stated herein, and for the purpose of providing the Program Benefits.
Resort Week Redemption:
To redeem your Resort Week, you will need to contact GI customer service at the number provided in your Program Materials. Sixty (60) days advance notice is required for all bookings, and all accommodations are subject to availability at the time of booking. A major credit card and valid drivers will be required upon resort check-in to all resort properties. It’s important to note that check-in days may vary depending on location, and individual unit size will determine the maximum number of guests allowed in each unit. You will need to provide us with your personal Member information, Membership identification number and security code, which you chose when you enrolled. Once confirmed, you will indicate your desired travel destination and time period. We will match your request against our suppliers’ available resort inventory to confirm availability and may ask you to select alternative date(s) and or locations if your prior choice is not available. Once a destination/travel time is determined to be available to your satisfaction, we will confirm your reservation and provide you with a confirmation number. For quality assurance, all reservations are voice recorded at the time of booking. Redemption of your authorized Resort Week will be result in your Savings Plan Account being reduced by the applicable redemption amount which, for Silver Plan participants shall be $629.00, for Gold Plan participants shall be $869.00, and for Platinum Plan participants shall be $1089.00 (“Redemption Expense”). Within two (2) business days we will email you a confirmation of your travel details, including a travel confirmation code. If you have not received the confirmation email within two (2) business days following your reservation call with us, you must call to notify us that your confirmation email was not received.
All confirmed reservations are final and non-refundable:
The person named on the confirmation must be present at the resort in order to check-in and obtain the reserved resort condominium accommodations. In the event your confirmed and reserved Resort Week becomes unavailable, then GI reserves the right to substitute products or services of equal or greater value or provide you with a refund in the amount of monies paid to us. In the event a provider or supplier charges us costs attributable to your accommodation plans, we reserve the right to charge you for payment of those costs, including any incidental charges incurred by us in doing so. No refunds will be made for partially used or unused services, including hotel/condominium accommodations.
Accelerated Redemption:
You may accelerate the redemption process for a Resort Week at any time during your Program Year by paying, at the time you redeem and reserve your Resort Week, the difference between the accumulated savings amount in your Savings Plan Account, and the amount required to fully fund your account to pay the Redemption Expense. Accelerated redemption DOES NOT relieve your obligation to continue making Monthly Deposits into your Savings Plan Account for the remainder of the Program Year. Accelerated Redemption allows you to travel earlier than the end of your Program Year or to redeem a Resort Week more than one time per Program Year should you desire to travel more often.
Non-Redemption:
Following Savings Plan Funding, you have a period of twelve (12) months during which you can redeem your Resort Week. Additionally, as provided herein you can accelerate redemption of your Resort Week at your discretion. If, more than twelve (12) months following Savings Plan Funding, or twenty four (24) months following your Enrollment Date, you have not redeemed your Resort Week, GI, in its sole discretion, may choose to fulfill your Resort Week directly to you by issuing a certificate redeemable for that a Resort Week for a destination of your choice, within the limitations of your plan (“Resort Week Certificate”). with your plan. You may use this Resort Week Certificate for up to twelve (12) months following its issuance, meaning you will have a total of twenty-four (24) months following Savings Plan Funding or thirty-six (36) months following your Enrollment Date to redeem a Resort Week. Should you not redeem your Resort Week Certificate within twelve (12) month of its issue, you will forfeit your right to any Resort Week redemption.
Cancellation of Membership:
You may cancel your Membership at any time, subject to the cancellation terms provided herein. You may cancel your Membership at no cost to you within fifteen (15) days of your Enrollment Date (“Initial Cancellation Period”). After the Initial Cancellation Period, your Annual Enrollment Fee is non-refundable. Should you elect to cancel your Membership after the Initial Cancellation Period, you have the option to (i) cash out your Savings Plan Account, or (ii) redeem your Resort Week. Should you elect to cancel and cash out your Savings Plan Account, you must send a written notice of cancellation by certified mail to us at: Grand Incentives, Customer Relations Department, Attn: Grand Vacations Billable Returns, 7560 Commerce Court, Sarasota, FL 34243. You will receive the return of the amount in your Savings Plan Account, less a thirty percent (30%) account administration fee (“Administration Expense”), and less the Annual Enrollment Fee, within thirty (30) days of our receipt of your cancellation notice. Should you elect to cancel and redeem your Resort Week, your current Savings Plan Account balance (less the Annual Enrollment Fee) will be applied and you will be obligated to pay whatever outstanding balance is needed to fully fund your Savings Plan Account to pay your Redemption Expense.
Use of Membership/General Program Terms:
Your Membership and receipt of Program Benefits are personal to you as a Member and are not assignable, transferable or separable, in whole or in part. You agree that only you and your Immediate Family, as defined in the Program Website, may use and access the Program Benefits, and that only the Primary Member can access the Savings Plan Account. You agree to promptly notify us if you become aware of any unauthorized use of your Membership card or Membership number ,and if your Membership card is lost or stolen. Members must be US residents and at least twenty-one (21) years of age to use this Program. All savings claims made in the Program Materials are based on price comparisons with retailers doing business in the trade area who sell or offer sale the same or comparable goods and at the prices the goods are actually sold or offered for sale by such retailers. You acknowledge and agree that you have not purchased the Membership in reliance on the existence of any specific vendors, providers, or suppliers. Required Deposits and payments are subject to the terms and conditions of the respective provider/supplier of each of the various Program Benefits. You understand GI is a separate entity from those suppliers providing transportation, accommodation, cruises, sight-seeing tours, and other discounted programs offered in the Program, and none of these suppliers are our agents or employees. All coupons, receipts, and tickets are issued subject to the terms and conditions specified by each of the various suppliers.
Membership Discounts Pricing:
As part of your Travel & Entertainment Membership Benefits, you will have the ability to purchase various travel and entertainment-related services from a variety of third party vendors. Any and all costs, charges, or penalties charged by airlines, cruise lines, condominiums, hotels, car rental companies, and other providers and suppliers that are related to your Travel & Entertainment Membership Benefits, or travel or accommodation plans shall be your sole responsibility.
Program Website:
The Program Website is located at www.gograndvacations.com. You agree that, in our sole discretion, and without prior notice or liability, we may at any time temporarily or permanently discontinue, or modify any aspect of our Program Website, including, without limitation: restricting (i) the time or size available; (ii) the amount of use permitted; and (iii) or terminating any user’s right to use the Program Website. If you fail to comply with any term or condition of Membership, you understand and agree that we may terminate your Program Website access. We also reserve the right to change or modify these terms of service at any time. In order to use our website you must have access to the Internet, either directly or through devices that access web-based content. In addition, you must provide all equipment necessary to make such connection to the Internet, including a computer and modem, or other access device. You are solely responsible for all charges associated with connecting to this website through an available access provider. The service available through our Program Website is provided on an “as is-as available” basis, and you use and access it at your sole risk. Any material downloaded or otherwise obtained through the use of the Program Website is done at your own risk and you will be solely responsible for any damage to your computer system, or loss of data that results from the download of any such material. The Program Website may include links to other internet sites maintained by third parties (“Linked Sites”). We provide you access to Linked Sites
